Behind the simple app you hold is a hardened, monitored system: internet that fails over automatically, a segmented network, and a team that reaches in securely to fix things before you notice.
Your connection automatically rolls to the next path the instant one drops — life-safety signaling never depends on a single wire.
Your fiber or cable line carries everyday traffic at full speed.
A low-power, tamper-protected cellular radio takes over — and always carries the alarm path.
Starlink layers on as high-bandwidth backup and off-grid resilience when the ground network is down.
You touch the few things you actually use. Routing, Wi-Fi, failover, firmware, and camera admin are all managed by WAVES.
The security app — arm, disarm, alerts, and unlock, right from your phone.
Live view and recordings in one clean app.
Nothing to do — WAVES manages Wi-Fi, updates, and failover for you.
One call or text. We're already watching it and fix most things remotely in minutes.
| Stage | What happens | Target |
|---|---|---|
| Detect | Monitoring flags an issue — often before you notice — and opens a ticket with your site profile attached. | Before you notice |
| Triage | A tech opens your site in the right console; the standardized build makes the fault obvious. | Minutes |
| Remote fix | Most issues — reboot, reconfigure, verify failover, update firmware — are resolved remotely. | Same session |
| Dispatch (rare) | Only true physical failures — dead hardware, cabling, a blocked dish — trigger a visit. | Per your tier SLA |
Business-hours remote support; next-business-day dispatch if hardware fails.
Priority remote support and expedited dispatch.
24/7 priority monitoring & response, fastest dispatch, quarterly reviews.
We'll design the right build for your property and show you exactly how it's monitored and supported.
Talk to WAVES